Onboarding System

Digital Product & Brand Strategy for Creators

Digital Product & Brand Strategy for Creators

Project Scope

To develop an AI-driven CRM automation system using Go High Level integrated with a WhatsApp chatbot, streamlining client onboarding, pipeline progression, invoicing, follow-ups, and client Q&A.

Deliverables

Client Onboarding via WhatsApp

Clients are onboarded through an interactive WhatsApp chatbot, collecting essential details and guiding them through the initial setup seamlessly.

Pipeline-Based Automation Triggers

Client status within the CRM pipeline automatically triggers appropriate actions, such as follow-up reminders, or status updates based on predefined workflows.

Invoice Generation

Invoices are generated and sent based on pipeline progression or client milestones, reducing delays and ensuring accurate billing.

Intelligent Follow-Up Sequences

Custom follow-up workflows are triggered based on client interactions or inactivity.

Client Q&A & Management Automation

A WhatsApp chatbot handles common client queries in real time and routes complex inquiries to relevant team members.

GHL + N8N Integration Handling

To extend Go High Level’s limited automation capabilities, N8N was used to power advanced workflows. This setup resolved key challenges:

  • Triggered Message Detection
    N8N captures and filters messages GHL can’t trigger on natively.

  • Custom Automation Routing
    Logic flows in N8N direct actions based on content, tags, or pipeline stage.

  • Two-Way Sync
    N8N updates GHL in real time.

  • Fallback & Redundancy
    Error shut off and alert.

Before vs After

Category

Before Automation

After AI-Powered Workflow

Client Onboarding

Manual data collection via calls or forms.

WhatsApp bot collects info and syncs with GHL automatically.

Pipeline Automation

Manual stage changes and missed handoffs.

N8N updates GHL stages based on real-time client activity.

Follow-Ups

Inconsistent reminders and delayed responses.

Automated, follow-ups triggered by client behaviour.

Invoicing

Invoices sent manually, often delayed.

Auto-generated invoices based on pipeline progression.

Client Queries

Team answers repetitive questions manually.

WhatsApp bot handles FAQs and routes edge cases to the team.

Key Results

Efficiency Gains


  • Reduced Manual Follow-Ups
    Automated WhatsApp and email sequences saved hours in repetitive outreach.

  • Faster Onboarding Turnaround
    New clients onboarded within minutes via chatbot-led intake.


Workflow Accuracy & Accountability


  • Pipeline Actions Always Logged
    Every stage change, tag, and invoice was tracked in real time.

  • Fewer Missed Tasks
    Follow-ups and reminders triggered automatically.


Scalability & Maintainability


  • Workload Handled Automatically
    System scaled with lead volume, no added admin.

  • Zero Tech Disruption
    Fully integrated with Go High Level, WhatsApp, and existing business tools.

Heres some of our

Work

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